New HP902XL black cartridge in HP6958 printer. Will not print even after 3 cleaning cycles

[JHogan529]

installed new HP902XL black cartridge in my HP6958 printer. Will not print black even after 3 cleaning cycles. worked fine before.

[Max3Aj]

@JHogan529, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP OfficeJet 6958 isn't printing black after installing a new HP 902XL black cartridge even after running multiple cleaning cycles, here are some steps you can try:

Check Cartridge Vent

Make sure the plastic tab that covers the vent on the new cartridge has been fully removed. Also, inspect the vent for any blockages. You can gently clean it with a soft cloth or pin if needed.

Run a Printhead Cleaning (Again)

Even though you've done this three times, sometimes it takes more. Try running the deep cleaning or second-level cleaning from the printer’s maintenance menu.

Print a Diagnostic Page

From the printer’s control panel or HP Smart app, print a Print Quality Diagnostic Page. This can help determine if the issue is with the black ink or the printhead.

Try Copying a Black Document

Place a black-and-white document on the scanner and use the Copy function. If it still prints blank, the issue is likely hardware-related (printhead or ink flow).

Manually Clean the Printhead

If the above steps don’t work, you might need to manually clean the printhead. 

Firmware Update

Ensure your printer has the latest firmware. You can check this via the HP Smart app or the HP support site.

Try Another Cartridge

If possible, try a different black cartridge (even a standard HP 902) to rule out a defective cartridge.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support