New Hp xxl black ink not working

[bajarose]

The ink shows full on my printer, but will not print black

[zoey7886]

@bajarose, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP cartridge issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer indicates that it has a full black ink cartridge but is not printing black ink, there could be several possible reasons. Here are some steps to troubleshoot and resolve the issue:

Run a Printhead Check:

• Perform a printhead check to ensure all nozzles are firing correctly. This can sometimes reveal whether the printhead is blocked or malfunctioning.

Printhead Cleaning:

• Inspect the printheads. If they appear clogged or dirty, manually clean them. You can use a lint-free cloth and distilled water to gently wipe the printhead. This often resolves issues caused by dried ink or debris.

Replace the Ink Cartridge:

• Even if the ink levels show as full, the cartridge itself might be faulty. Replace the black ink cartridge with a new one to determine if this resolves the problem.

Check the Maintenance Cartridge:

• Check if the maintenance cartridge is full. If it is, replace it, as a full maintenance cartridge can sometimes affect the functioning of the printheads.

Run Printer Diagnostics:

• Use the printer’s built-in diagnostics tools, such as the printhead alignment test, to check for any issues with the printheads or ink flow.

Hope this helps!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,