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‎08-23-2023 10:16 AM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

Newly purchased ink cartridges are not not being accepted by my printer, error messages abound. I've done all the many trouble shooting steps recommended by others and virtual assistant and researched online and it seems other printer have this issue with the smart chip not being compatible with newer updated systems. How can I get replacement ink cartridges or a refund? This now seems like these printers are not usable at all if you can't buy ink for them so would appreciate help if there's a way to actually use this printer ever again. 😓

Category:
1 REPLY 1

‎08-26-2023 06:50 AM

HP Recommended

Hi @Laura-Lee 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing cartridge issues.

 

To isolate the issue, I would request you to elaborate the defect you are referring to.

 

Meanwhile, you can perform the steps mentioned in this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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