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New Ink Cartridges say they are "Previously Used"

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I recently bought a set of brand new cartridges for my Office Jet Pro 6970, and after installing them I've recently attempted to use the color printing to make a physical copy of an assignment. I attempt to print the document and the printer tells me that the cartridges I have are previously used, and it refuses to print in anything but black, locking me out of printing the color copy I need. I understand that cartridge recycling is a thing, but the ink levels for the cartridges register as full, and I bought these from Staples only a week or so ago. Why am I getting factory cartridges that are registering as used and subsequently being locked out of using my printer the way I need it to function?

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@ThomasVCJ

 

Welcome to the HP Support Community.

 

Do you have any other color ink to test if this a defective ink issue or a printer issue?

 

Try the steps from here: https://support.hp.com/in-en/document/c05365403

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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