New Ink cartridge not communicating

[rodrigu]

My black ink cartridge needed to be replaced. When I purchased and installed the new ink cartridge, it give me an error of cartridge not communicating.   When I put my old cartridge, it reads fine. Has something changed on the new cartridges that my printer cannot read?

[Rainbow23]

@rodrigu

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.

I see that you are facing cartridge issues with your HP ENVY 4500 E-All-In-One Printer wherein the new black ink cartridge is not working.

Please follow the steps listed below to clean the electrical contacts of the cartridges:
1. Turn the printer on.
2. Open the door to access the cartridges.
3. Wait until the carriage stops moving before you continue.
4. Remove the cartridge indicated in the error message from its slot, holding it by its side.
CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
5. Remove any protective tape that still might be on the contacts.
CAUTION: Do not touch or try to remove the copper electrical strip.
6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.
7. Lightly dampen a lint-free cloth with distilled water and then clean the electrical contacts in the carriage, located inside the printer.
8. Wait 10 minutes for the contacts to dry.
9. Reinsert the cartridge.
10. Close the cartridge access door.

You may also refer the steps in the HP document from this link

Let me know if this helps.

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