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‎10-08-2024 07:19 AM

HP Recommended
Product: HP Officejet 4630 e-All-in-One Printer
Operating System: Microsoft Windows 11

When I install a new tri-color ink cartridge a message comes up stating the following ink cartridge must be replaced, when I reinstall the old one the message goes away and goes into a ready mode. The number matches the old one and all the tape has been removed and it is from the same country of origin.

Category:
1 REPLY 1

‎10-09-2024 01:03 PM

HP Recommended

Hi @Pauljk8 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please try these steps:

 

Take out the inks, 

Take out the power cable from the back of the printer.

Wait for 5 minutes , Plug in the power cable.

Turn on the printer.

Clean the ink Nozzels the copper part with the lint free cloth and re insert them back into the printer.

 

If the issue still persists then check this document, Click HERE

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

 

Raj2111
I am an HP Employee

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