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‎04-18-2021 09:46 PM

HP Recommended
Product: HP OfficeJet Pro 6970
Operating System: Microsoft Windows 10 (64-bit)

The new black ink that i replaced not working despite usage diagnostic. After few hours not using the printer, it will be able to print only about a quarter of the page.   I bought it few months ago and no longer has the receipt.  Anyone know how if I could return to HP for an exchange? 

Category:
1 REPLY 1

‎04-22-2021 10:52 AM

HP Recommended

@NH622

 

Welcome to the HP support community.

 

I understand that new black ink cartridge is not printing, follow these steps to fix the issue.

Use a pin or paper clip to remove any debris or excess adhesive from the vent on top of the cartridge.

Cleaning the vent on the cartridge

 

Run the automatic printhead cleaning tool.

  • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.

Refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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