New Printer - Not printing red/magenta color?

[Sensei6]

Brand new HP OfficeJet 8015e printer installed successfully via USB cable on 8 May 2025, printed on perfect colors then today (05/15/25) will nor print on full-colors, used the entire Virtual Assistant troubleshoot protocol but not avail.

I use HP products for decades but lately it's seeing that quality control / manufacturing is sub-standard. Getting assists is very complicated since HP seen to be more interested in selling new or more products and services. I will be probably return the printer under the seller/eBay warranty. 

[Max3Aj · Accepted solution]

@Sensei6, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Since your HP OfficeJet 8015e printed correctly when first installed on May 8, 2025, but now fails to print red/magenta (despite a full troubleshooting cycle via the HP Virtual Assistant), here’s a focused plan to resolve the issue:

Check Ink Levels

• Go to the printer’s control panel → Tap Ink icon or check from the HP Smart App.
• Ensure Magenta ink is not low or empty. Even new printers can have startup cartridges that drain faster.

Remove & Reinstall Cartridges

• Turn off the printer.
• Open cartridge access door and remove the tri-color cartridge.
• Gently clean the copper contacts (not the nozzles) with a lint-free cloth slightly moistened with distilled water or isopropyl alcohol.
• Reinsert firmly and close the access door.

Run a Printhead Cleaning Cycle

• From printer or HP Smart App:
• Go to: Settings > Printer Maintenance > Clean Printhead (names may vary slightly).
• Run up to 3 cleaning cycles, with a test page after each.
• Check if magenta appears.

Try Printing a Diagnostic Page

• On the printer screen or via HP Smart app > Print Quality Diagnostic Page.
• If magenta section is missing or streaky, printhead is likely clogged or faulty.

Try Another Cartridge

If available, replace the tri-color cartridge (even if current one is new). Manufacturing defects are rare but possible.

Firmware Update

• Make sure your printer has the latest firmware:
• From the printer menu or HP Smart App, go to: Settings > Printer Maintenance > Update the Printer.

If cleaning cycles fail, remove the cartridge and soak the printhead nozzles (bottom side) in warm distilled water for 10–15 minutes. Pat dry, reinstall, and try again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Sensei6]

Good morning Max3Ai, thank you for responding and excellent advice but did tried all several times before nothing worked, the only one left if installing a NEW cartridge that al ready order and should be USPS deliver by 5/19/2025 ... I will keep you posted.  Regards and once more Thank You!!

[Max3Aj]

@Sensei6, Thank you for your response. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again, and we wish you an amazing day ahead! 

Regards, 

Max3Aj