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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
TazzyMan100
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Solved!

New black ink cartridge defective

HP Recommended
HP Envy 5000 Series
Microsoft Windows 10 (64-bit)

Hi, the last black ink cartridge I’ve received from instant ink does not work properly - it misses out some edges of text and is patchy. I have run all the printer head cleaning routines several times  but they have not fixed the problem. 

I've seen this issue before in this forum ( https://h30434.www3.hp.com/t5/Mobile-Printing-Cloud-Printing/Instant-Ink-defective-cartridge/m-p/687... ) , however the troubleshooting link seems to be dead, and since the problems started with the new cartridge, I think that is the cause of the issue.

Please can the HP support team send me out a new black instant ink cartridge? My account is linked to this username I believe.

 

thanks,

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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@TazzyMan100, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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