New black ink cartridge is not printing

[JohnCharles25]

Bought a new black ink cartridge and it is not printing. The print test will print color but not a page in black, it won't print at all. Tried cleaning the heads twice and removing the dots left from the protective cap but it still does not print. Any ideas? The last time this happened I was able to have HP replace the cartridge. I don't recall how, but I was able to do it online. Any ideas on what's going on or how to replace the cartridge? 

[Irfan_06]

Hi @JohnCharles25,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing in black from your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support