New black ink cartridges not printing

[Ltedrick]

Black ink just stopped printing.

I have tried two new black cartridges, still no black ink.  Cleaned printer head level one and level two:  help!

[Elohi_NR]

Hi @Ltedrick,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I can understand how frustrating it must be to go through all that effort with no success—it’s especially disheartening when even new cartridges don’t solve the problem.

Try updating the firmware if not done already. Click here

If you have performed all the steps from this document and still having issues, either the cartridge or the printer is faulty.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.