New blue cartridge error

[RRRacing]

new cartridge indicates blue ink is empty

[Raj_05]

Hi @RRRacing,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When a new blue ink cartridge shows as empty on your HP printer, there are a few steps you can take to troubleshoot and resolve the issue.

Steps to Resolve New Cartridge Error

Check Cartridge Installation:

• Ensure the cartridge is properly installed. Remove it and reinsert it to make sure it clicks into place.

Clean Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the cartridge and gently clean the copper-colored contacts on the cartridge and the corresponding contacts inside the printer with a lint-free cloth lightly moistened with distilled water.
• Allow the contacts to dry completely before reinstalling the cartridge.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds before plugging it back in and turning it on.
• Reinstall the cartridge and check if the error is resolved.

Update Printer Firmware:

• Check for any available firmware updates for your printer model on the HP support website. Updating the firmware can sometimes resolve cartridge recognition issues.

Try Another Cartridge:

• If possible, try using a different blue cartridge to determine if the issue is with the cartridge or the printer.

Inspect for Protective Tape:

• Ensure that any protective tape or plastic covering has been removed from the new cartridge.

Run Printer Diagnostics:

• Use the printer’s built-in diagnostics or HP's software utility to run a cartridge test and follow any recommended actions.

Use Genuine HP Cartridges:

• Make sure you are using genuine HP cartridges. Third-party or refilled cartridges might not always be recognized properly by the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support