New cardridges shwing low level and not printing black. HPDeskjet2600

[SAcker1]

I have installed new HP cardridges twice and after a few prints I get the message that the inki is low and the black will not print. Product HPDeskjet2600. I have followed all instruction ie cleaning contcantacts and contcat points in the printer. 

[Irfan_06]

Hi @SAcker1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the black ink that is not printing on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[SAcker1]

I have followed your instruction but the problem persists. Both colour and black cartridges are registering low levels whereas they are new. Both colour and black is printing very faint . 

[Irfan_06]

Hi @SAcker1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I am sorry to hear that the steps shared in the previous post did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited to troubleshooting as you have performed all the possible troubleshooting steps and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support