• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-16-2025 09:11 AM

HP Recommended

hP4155 I put in almost brand-new HP cartridges from a printer that quit working and they will not work no matter what I try

3 REPLIES 3

‎06-17-2025 10:09 AM

HP Recommended

@Blazebeach77, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding New Cartridge Issues on HP DeskJet Plus 4155! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If you are experiencing issues with new cartridges in your HP DeskJet Plus 4155 All-in-One printer, here are some steps you can take to resolve the problem:

1. Verify Cartridge Compatibility

Ensure the new cartridges are compatible with your HP DeskJet Plus 4155 printer. Check the cartridge numbers and compare them with the ones specified for your printer model.

 

2. Reset the Printer

Resetting the printer can sometimes help in resolving cartridge issues.

  • Turn off the printer by pressing the power button.
  • Unplug the power cable from the back of the printer.
  • Wait for about 60 seconds.
  • Plug the power cable back into the printer.
  • Turn on the printer and try again.

3. Clean the Cartridge Contacts

Ink cartridge errors can arise due to dirty contacts. Clean the contacts to ensure a proper connection.

  • Open the printer’s cartridge access door.
  • Remove the cartridges from the printer.
  • Using a lint-free cloth lightly moistened with distilled water, wipe the copper-colored contacts on the cartridges.
  • Make sure the contacts are completely dry before reinserting them into the printer.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Was this reply helpful? Yes No

‎06-17-2025 11:17 AM

HP Recommended

So frusratin!

Thank you for helping

Was this reply helpful? Yes No

‎06-19-2025 11:48 AM

HP Recommended

@Blazebeach77, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 

 

Stay fantastic, and have an amazing day ahead! 

 

Regards, 

ZOEY7886
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.