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‎11-13-2020 11:02 AM

HP Recommended
Product: HP Photosmart D7160
Operating System: Microsoft Windows 8.1 (32-bit)

I have replaced a cartridge on my printer D7160 and the printer tells me the cartridge is empty despite the ink levels on the printer showing it to be full. It's threatening to stop all printing.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2020 11:12 AM

HP Recommended

It's very unusual for a printer to report full ink level and also report an empty cartridge at the same time.

 

Any chance you get an empty cartridge message on your computer not on your printer?

 

 




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2 REPLIES 2

‎11-13-2020 11:12 AM

HP Recommended

It's very unusual for a printer to report full ink level and also report an empty cartridge at the same time.

 

Any chance you get an empty cartridge message on your computer not on your printer?

 

 




My profile on LinkedIn

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‎11-13-2020 02:28 PM

HP Recommended

While I didn't find anything on the computer to confirm or deny where the problem lay, after going through the printer file, clicking on 'update driver' (not sure if it did) I printed a test page and it worked. I was then able to print the document I'd been trying to print earlier without any problems. 10 out of 10 for your help. Really chuffed!

dpa597

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