New cartridge not recognised

Printerprint1 · ‎01-29-2025

Hi everyone.
I just bought a used printer. I live on a tiny island ( 2000 people) and everything needs to get shipped in ( for about1.5x the price of item) so buying used is the best option, we all know eachother.
All was good with it but it was too big for their office. They did tell me that they had ordered HP ink and received a non HP cartridge and the printer did not recognise it.
So I ordered new ink. Real HP cartridges ( all 4 of them ) 952XL ( $135 and shipping later )

when I just put them in printer, printer told me all cartridges were full except for Cyan. Weird!
Then when I tried to print, it said “Supply System Problem. There is a problem with the supply system. Try and replace affected cartridge …..

I took them all out, put them back in, shook them, blew on them, no joy! So then I thought let me try and put their Cyan cartridge back in and see what happens. I then noticed that only their Cyan was Non HP! All others were HP.
So I guess that is why the printer said low on Cyan.
I have unplugged the printer several times, waited and plugged it back in, switched it off and on several times and refit the cartridges. Absolutely no change!
Can it be that the printer is stuck in blocking the Cyan cartridge even if you now put a new HP original in?
And if so, is that permanent or can it be reset? And if yes, HOW?
I have now spend my whole day problemsolving of which an infuriating 2 hours via the HP helpdesk and only get a bot to answer.
Please help!

Irfan_06 · ‎01-30-2025

Hi @Printerprint1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with your printer that has an ink cartridge error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support

Irfan_06-Moderator
I am an HP Employee

Printerprint1 · ‎01-31-2025

Hi Irfan

Thanks for your reply!

I went through all your suggested steps and there is no difference at all!
( The only thing I did not try is buy new ink.
You should know that everything has to get shipped to this island and I now spend $135 on ink and about $75 on top of that for shipping and tax. Not really wanting to drop more into this issue that might be due to the machine! )
The same message appears and appears and nothing gets printed.
I will attach here the message the screen says.
Do you have any other suggestions?

Printerprint1 · ‎02-01-2025

Hi Irfan

please read next reply on my own question. Somehow it did not get posted as a reply to you.
none of your suggestions worked.

Irfan_06 · ‎02-03-2025

Hi @Printerprint1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.