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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JREESE51
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New cartridge

HP Recommended
Envy 5660
Microsoft Windows 10 (64-bit)

Have replaced new Tri color cartridge but it doesn't print magenta. Have added new drivers cleaned heads,  But it still does not print red.

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Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

Hi @JREESE51,

  

If you have already performed the steps from the document No black ink, wrong colors, other print quality issuesand the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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