New cartridges don‘t work

[Rita1234]

Hello, in March of this year I bought the HP ENVY 6020e printer. I registered on InstantI nk and received a pack of free cartidges. I used these today. The printing result is very poor (incomplete printing, weil coloring). 
I cleaned the cartridges, I tried to use the old ones again, because I had to print out our plane tickets. None of the print was legible. Because of the back and forth I had to print unnecessary test pages. But I only have 10 free pages per month. I ask you to send me new free cartidges and credit for the printed pages (7 pages).

Thank you,

Rita S.

[Irfan_06]

Hi @Rita1234,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your instant ink printer quality and the pages that were wated during the troubleshooting.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support