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‎03-08-2025 11:45 AM

HP Recommended
Product: HP OfficeJet Pro 9132e All-in-One Printer
Operating System: Microsoft Windows 11

I'm trying to set up an HP OfficeJet Pro 9130e. I'm using the original setup cartridges that came with the printer. However, after inserting them, I receive an error message stating that new cartridges are required.

Despite this, both the HP Smart app and the online status show all cartridges as full and correctly recognized by color.

I repeat, these are the original setup cartridges.

What can I do?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-10-2025 02:27 PM

HP Recommended

We have send the printer back and got a new one. Problem solved. No help available. 

View solution in original post

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2 REPLIES 2

‎03-09-2025 09:39 AM

HP Recommended

Can nobody help?

 

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‎03-10-2025 02:27 PM

HP Recommended

We have send the printer back and got a new one. Problem solved. No help available. 

Was this reply helpful? Yes No
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