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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Laura199
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Message 1 of 2
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New cartridges, still no ink

HP Recommended
Envy Pro 6430
Android 9.0 Pie

Hi, I have an issue with the quality of my prints. I tried deleting the printer and setting it up again but didn't work. Don't know what else I could try? I didn't install a completely new cartridge as it shows it's not empty yet.. I did pull it out, shaken it up a bit.. But still didn't work. 

20211202_215743_1638478876263.jpg

Screenshot_20211202-215855_HP Smart.jpg

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 Hi @Laura199,

 

 I'd like to help!

 

To assist better-

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Print a Print Quality Diagnostic report from HP Smart, and then evaluate the results.

  2. Make sure your device is on the same wireless network as your printer.

  3. Open HP Smart, and then select your printer, if it is not already selected.

  4. Under Tools, click Printer Reports.

  5. Next to Print Quality Report, click Print.

    A Print Quality Diagnostic report prints.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

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