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Message 1 of 2
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New color cartridges. Hp won't print color. It used to print color

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Hp6960

First, if I had known it s this hard to just ask a question, I would never have bought an HP printer. Put it the blue, it won't print color. New cartridges. 

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Message 2 of 2
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@Cyn70

 

Welcome to the HP Support Community.

 

Are you able to copy in color?

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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