New color cartridges won't print

[printguy41]

I just installed all new color ink cartridges.  My printer reports that the thee color and the black cartridges are full.  However, the printer only prints black.  On a test page, none of the color sections print at all.  I have tried cleaning the print head, checking to make sure Grayscale is Off, removing and reseating all three color cartridges, power cycling, and making sure I have the latest printer software installed.  No matter what, not a drop of color ink from any of the three cartridges will print.

[Irfan_06]

Hi @printguy41,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with printing in color on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Do you have the same issue when you make a color copy on the printer standalone? (Place an original color document on the scanner glass and make a copy to confirm hardware is working fine)

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support