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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
LeahWil
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Solved!

New colour cartridge will not install

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HP ENVY 5640 e-All-in-One Printer series

Hi

I recently installed new replacement cartridges that I received through the HP Instant Ink service.  However, the colour cartridge has not installed successfully despite numerous attempts, rebooting the printer and cleaning the cartridge and printer bits.  I need to print in colour for my work!  What can I do to fix this?  Can HP send me another cartridge to try?

Thanks

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TEJ1602
HP Support Agent
HP Support Agent
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@LeahWil, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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