New cyan cartridge not printing

[jjmck1]

New cyan cartridge installed today, not printing. Other 3 colors printing fine. I have done the print head cleaning process 3X, checked the vent, etc.. Printer display shows a full cartridge...but not printing.

Any suggestions?

[KrazyToad]

@jjmck1

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

At this point I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[jjmck1]

Thanks, but when I do this I do not see a phone number option, just the Virtual Agent which, in my recent experience, has been useless. It keeps telling me my printer is out of warranty, but my complaint is about brand new ink cartridges, which have their own warranty. Can you provide a means to actually talk to a person?

[KrazyToad]

@jjmck1

Please check your Inbox. I have sent you the Support No for HP Support 

Thank you