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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 4
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New cyan cartridge not printing

HP Recommended
HP OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

New cyan cartridge installed today, not printing. Other 3 colors printing fine. I have done the print head cleaning process 3X, checked the vent, etc.. Printer display shows a full cartridge...but not printing.

Any suggestions?

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@jjmck1

 

Welcome to HP Support Community

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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New member
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Message 3 of 4
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Thanks, but when I do this I do not see a phone number option, just the Virtual Agent which, in my recent experience, has been useless. It keeps telling me my printer is out of warranty, but my complaint is about brand new ink cartridges, which have their own warranty. Can you provide a means to actually talk to a person?

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HP Support Agent
HP Support Agent
19,104 19,083 1,178 1,179
Message 4 of 4
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HP Recommended

@jjmck1

 

Please check your Inbox. I have sent you the Support No for HP Support 

 

Thank you

 

 

KrazyToad
I Am An HP Employee

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