New ink cartridge error

[Quilty2]

Get this error: ink cartridge problem. The following cartridge must be replaced (black).  Have inserted a new black cartridge.  Followed virtual assistant suggestions.  Nothing clears error message 

[Anand_Andy]

Hi @Quilty2,

Welcome to the HP Support Community

I understand you are facing an Ink cartridge issue with your HP ENVY 4500 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using Genuine HP Ink cartridges?
• Does the copy work fine?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Try the single-cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. This will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing/copying.
• then remove the color ink and, insert the black in and try printing/copying.

If the issue persists, then please follow the steps mentioned in this document: HP Deskjet 3540, ENVY 4500 Printers - Black Ink Not Printing and other Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

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