• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-15-2024 04:28 PM

HP Recommended
Product: HP DeskJet 2822e All-in-One Printer
Operating System: Microsoft Windows 11

DeskJet 2822e, product no. 588R4B.

Brand new printer, jut installed today , 15 april 2024, with the two cartridges that came in the box with the printer.

Only printed about 20 pages of bw text with one coloured stamp on each page and i get error that the colour ink cartridge is empty, and I can not use the printer any more. Please help me resolve the issue or I will have to return the printer.

1 REPLY 1

‎04-18-2024 10:03 AM

HP Recommended

Hi @Max3456,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

You must be referring to setup cartridges. Setup cartridges are only for setting up the printer. 

After that, you need to use HP genuine ink cartridges for further usage after the setup is complete. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.