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‎02-14-2025 07:50 AM

HP Recommended

I just purchased a combo pack of HP 62 ink cartridges.  The black seems to work but the printer is saying the color cartridge is not installed properly.  I have followed all the recommended troubleshooting (printer reset, cleaning, reinstall) and still does not work.  Information on the Cartridge:

Replaces 62

C2P06AN 

Tri-color

4061795

3954848

 

Please warranty cartridge.

 

Category:
1 REPLY 1

‎02-19-2025 06:32 AM

HP Recommended

Hi @Sandy314,

 

Welcome to the HP Support Community! We're thrilled to have you on board! 

 

To help us get started on resolving your issue, could you please let us know what device you're using, and any sensitive information like your HP unit's serial number or product number share it via private message? 

 

 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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