New ink cartridges already low

[Heue]

About a week or so ago, I  ordered and installed replacement cartridges for my HP Office Jet 8720. They are 952 C, M, and Y and 952 XL Black. After printing just a handful of sheets of a PDF, my printer says the C, M, and Y are already low. The black cartridge, on the other hand, still is showing 1500 sheets worth of ink left. I called HP Tech Support yesterday but without resolution to this problem. The representative said the issue must be because my DPI setting is too high, so the color ink cartridges depleted as a result. But that does not make sense. Again, I've printed only a handful of sheets in the week since I received the cartridges, 99% of which was in black and white. I also checked my PDF print quality setting and it is "Normal" (and it's the same for Microsoft Word). I tried some suggested steps I read elsewhere on HP support webpages--unplugging the printer, cleaning the contacts, checking for debris--but nothing has helped. I am very frustrated particular given how expensive the cartridges were (over $140). Never had this issue before with this printer or cartridge refills from HP. I would appreciate help to resolve this problem. Thank you.

[Nal_NR]

Hi @Heue,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with your cartridges. 

That is an excellent description and a great diagnosis. It is greatly appreciated.           

Hope you are using HP genuine ink cartridges. 

Try updating the firmware if not done already. Click here

If you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer needs to be checked. 

For other print quality issues, click here

I recommend you contact phone support for further assistance if the issue remains the same. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.