New ink not printiing

[dishmac28]

I bought new ink for my printer. The blue and yellow are not printing. I ran the cleaning and now my ink is showing low for all colors other than black plus the blue and yellow are still not printing.

[Rainbow23]

Hi @dishmac28,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Complete issue that you are facing with the unit.
- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer. 

- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit. 

Take care and have a great day ahead.

[dishmac28]

Hi, I added the new 902XL in all 4 colors. Only red and black started printing. I ran a check and only black and red showed, so I did the cleaning (3 part clean) and still nothing, so I ran the test a few more times. Now, the red, blue and yellow are showing low, but the blue and yellow never came out.

My Device

HP OfficeJet Pro 6978 All-in-One Printer

Product

T0F29A

Serial

TH0593N23W

Windows 10 x 64

[Rainbow23]

Hi @dishmac28,

This could be a hardware issue with the unit and may need repair/upgrade. 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!