New non HP print cartriges wont work

[bibular]

Just purchased SMART INK cartridges and in an attempt to install them was informed that, because they are non HP, the printer won't accept them.

Is thee anything I can do?

[Raj2111]

Hi @bibular 

Welcome to the HP support community.
 

I understand you're experiencing an issue with Non HP inks, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

If you're considering using third-party ink cartridges in your HP printer, you're better off avoiding these alternatives. They're often of lower quality and are incompatible with your printer, potentially costing you more money and frustration in the end.

I see that you have an issue using non-HP ink cartridges on your printer.

 Please refer to the below links for more information related to your issue.

 https://support.hp.com/us-en/document/ish_1692853-70737-16

 https://support.hp.com/hk-en/document/c05308850

 https://support.hp.com/us-en/document/ish_7470520-7449625-16?

 If you are using generic or Non HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it or you will have to use genuine HP ink cartridges to resume printing.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support