New printer cartridges, primarily Cyan fading immediately

[ALS19]

HP OfficeJet 6958 new Cyan print cartridge fades out immediately.  I have aligned printer heads, ran the print head cleaning option  Replaced cartridge 2X's thinking it was a faulty cartridge.  Thanks for any help.  Thinking it may be time for a new printer.

[Kuroi_Kenshi]

Hi @ALS19,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these troubleshooting steps before considering a replacement printer:

Check Cartridge and Installation

• Ensure the Cyan cartridge is properly installed in the cartridge slot.
• Open the printer cover and re-seat the cartridge to ensure it is properly connected.
• Make sure you are using genuine HP cartridges. Third-party or refilled cartridges may cause printing issues.

Perform Printer Maintenance

Printhead Cleaning:

• Access the printer’s maintenance menu and run the Printhead Cleaning option multiple times if necessary.

Printhead Alignment:

• Perform an alignment of the printer heads. The printer should guide you through this process from the maintenance menu.

Manual Cleaning:

• Turn off the printer and gently clean the printhead contacts with a lint-free cloth and distilled water.

Run Diagnostic and Print Quality Tests

Print a Diagnostic Page:

• From the printer’s control panel, navigate to the Tools menu and print a "Print Quality Diagnostic Page."
• Check the report for any visible issues with the Cyan color.

Print a Print Quality Report:

• Access the Tools menu and print a "Print Quality Report." This will provide further insights into whether the issue is with the cartridge or the printer hardware.

Update Printer Firmware

Check for Firmware Updates:

• Visit the HP Support page for the HP OfficeJet 6958 and download any available firmware updates.

Install Firmware Update:

• Follow the instructions to install the update and restart your printer.

Check Printer Settings

1. Check Print Settings:
   • Ensure the print settings are correct. Sometimes, incorrect settings might cause issues with print quality.
   • Ensure that the color balance, quality, and paper type settings are properly configured.

I hope this helps.

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Best regards,