New printer not printing volor

[TJDunn]

I just opened my HP Deskjet 2700. New cartridges and it won't print anything from the magenta color. 

[Max3Aj]

@TJDunn, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP DeskJet 2700 isn't printing magenta even with new cartridges, here are some steps you can try to troubleshoot the issue:

Check Cartridge Packaging

• Make sure the protective tape on the magenta cartridge was removed. It’s a common oversight.

Run a Printhead Cleaning

• On your printer or via the HP Smart app, run the “Clean Printhead” utility. This can often resolve clogged nozzles.

Print a Diagnostic Page

• Use the printer’s control panel or HP Smart app to print a Print Quality Diagnostic Page. This will show if magenta is missing or faint.

Check Ink Levels

• Even new cartridges can be faulty. Check ink levels in the HP Smart app to confirm magenta is detected.

Reinstall the Cartridge

• Remove and reseat the magenta cartridge. Make sure it clicks into place securely.

Update Printer Firmware

• Use the HP Smart app or visit HP’s website to check for firmware updates that might fix cartridge recognition issues.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support