New printer won't accept new HP cartridges

[adavis2973]

Cartridge Problem error message not matter what I do . New 8030 printer, HP cartridges, up to date, cleaned ink area, restarted - all numerous times. 

What is next, new machine?

[Sneha_01]

Hi @adavis2973,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already done some troubleshooting steps, so let's try a few more:

Check for Protective Strips: Ensure that you removed any protective strips or tapes from the cartridges. Sometimes, these can be easily overlooked and cause cartridge recognition issues.

Reset the Printer: Try resetting the printer to its factory settings. This can sometimes resolve software-related issues. You can usually find this option in the printer's settings menu.

Update Firmware: Ensure that your printer has the latest firmware installed. Sometimes, firmware updates include bug fixes that can resolve compatibility issues with cartridges.

Try Different Cartridges: If possible, try using a different set of HP cartridges, preferably from a different batch. This can help determine if the issue lies with the cartridges themselves or with the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support