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‎02-04-2025 10:05 AM

HP Recommended
Operating System: Microsoft Windows 11

Installed new pack of colored ink and yellow cartridge is not communicating with the printer.

Category:
1 REPLY 1

‎02-08-2025 07:21 AM - edited ‎02-08-2025 07:22 AM

HP Recommended

Hi @Transition11, Welcome to HP Support Community. 👋

 

Thank you for posting your query, I will be glad to help you. 
Your yellow ink cartridge is playing hide-and-seek with your printer 🖨️? Let's coax it out of its digital hiding place with these troubleshooting steps:

 

Check Cartridge Installation

  • Open the printer's ink cartridge access door.
  • Remove the yellow cartridge and reinsert it firmly.
  • Ensure it's correctly seated in place.

Clean the Cartridge Contacts

  • Power off the printer and unplug it.
  • Remove the yellow cartridge.
  • Use a lint-free cloth lightly dampened with distilled water or isopropyl alcohol to clean the gold-colored chip and metal contacts.
  • Allow it to dry for a few minutes before reinserting.

Check for Protective Tape

  • If the cartridge is new, ensure the protective tape or covering on the contact chip/nozzle has been removed.

Restart the Printer

  • Turn off the printer, unplug it from the power source, wait 2-3 minutes, then power it back on.

Run Printer Diagnostics

  • Open the HP Smart App (or Devices and Printers in Windows).
  • Select your printer and look for an option to Run Diagnostics or Clean Printhead.

Update Printer Firmware & Drivers

  • Visit HP Support and enter your printer model.
  • Download and install the latest firmware and drivers.
  • Restart your PC and printer.

Try a Different Cartridge

  • If possible, test with another yellow cartridge to check if the issue is with the cartridge or the printer.

Reset the Printer

  • On most HP printers:
    • Turn the printer off.
    • Disconnect from power and wait 60 seconds.
    • Reconnect and turn it on.
    • Try printing again.

 

I hope this helps. 

 

Take care and have a good day. 😊

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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