Newly installed Instant Ink cartridge doesn't work

[Helen076]

I've installed my new colour ink cartridge, it was sent to me, and Instant Ink cartridge.  The printer is now in error state.  It won't recognise the cartridge.  I have followed all the steps - updated the firmware, cleaned the contacts...help!

[Kumar0307]

@Helen076, Welcome to the HP Support Community!

For now, perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!