Newly purchased HP cartridges; can't print from my Tango even though I re-enrolled in Instant Ink

[somanyhippos]

My employer purchased HP cartridges (the 2-pack identifed as #64) from Amazon.com (the business site) for me to use in my Tango printer. These are authentic cartridges that say "eligible for instant ink." I cancelled enrollment of this printer in instant ink some time ago and have not been using it. Today I tried to re-enroll, and the re-enrollment accepted my payment method. However, I'm unable to re-add the Tango printer no matter what I do, and I continue to get an error message telling me it must be enrolled in Instant ink. Any suggestions? I believe I'm successfully enrolled. I'm also confused as to why I need to enroll in Instant Ink because these are fully paid for HP cartridges. Thanks for your help!

[A_Gayathri]

Hi @somanyhippos,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.