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‎11-23-2020 05:59 PM

HP Recommended

I am VERY FRUSTRATED with the level of customer service I have received to resolve an issue with the HPINK program. Currently there is an ERROR MESSAGE 

Cartridge error

Either a cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. Learn more about cleaning cartridges at support.hp.com. Visit the Help Center or contact HP Support for unresolved issues.

 

After spending almost an hour with an agent to resolve the issue, the message was still on my printer. The agent advised that he would send out a new cartridge that I should receive in a few days. Currently today is November 23, the ink was "FEDEX" on November 12 according to the agent and the website. To my dismay after checking the status I find the CASE ID closed and there was NO INK MAILED to me as promised. After having this service for several years, with NO ISSUES, I am not at all pleased with the current handlining of my account.  I cannot reach a customer service representative and at this point I have NO INK! 

 

I am an educator currently teaching in a pandemic trying to support my students by providing quality lessons that require the use of my printer. I usually do not impatient as an issue is being corrected, but my patience is NO LONGER EXISTENT.  I do not want to cancel the program, however, to charge my account and I  have not product is an issue for me! So is this issue unique to me?  How can I get this resolved with a REAL PERSON, that can assist me?

 

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‎12-01-2020 08:53 AM - edited ‎12-01-2020 08:54 AM

HP Recommended

Hi @MsDouglas,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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