No cartridge sent for last 2 months

[bluewater80]

I have HP instant ink printer and subscription for last 1 year but since last 2 months my color cartridge is completely empty but no in cartridge is sent to me... called customer care service three times and they say you will get a call but never received any call or the cartridge... I can’t print color prints at all even after paying full subscription fee... such a horrible customer care service and overall so disappointed with it for last two months.... not sure what can I do other than keepi calling customer care? Or cancel the service or any pointer where n how to make  a formal complaint to HP?

[TEJ1602]

@bluewater80, Welcome to HP Support Community!

Apologies for the inconvenience caused.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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