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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
bluewater80
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No cartridge sent for last 2 months

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Instant ink printer

I have HP instant ink printer and subscription for last 1 year but since last 2 months my color cartridge is completely empty but no in cartridge is sent to me... called customer care service three times and they say you will get a call but never received any call or the cartridge... I can’t print color prints at all even after paying full subscription fee... such a horrible customer care service and overall so disappointed with it for last two months.... not sure what can I do other than keepi calling customer care? Or cancel the service or any pointer where n how to make  a formal complaint to HP?

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TEJ1602
HP Support Agent
HP Support Agent
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@bluewater80, Welcome to HP Support Community!

 

Apologies for the inconvenience caused.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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