No color print

[Montira24]

Hi, I am not able to print the color from my printer HP ENVY 5010

[Sneha_01]

Hi @Montira24,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 5010 is not printing in color, here are some steps to troubleshoot the issue:

1. Check Ink Levels

• Ensure that your color ink cartridges are not empty. You can check ink levels via the HP Smart app or the printer's control panel.

2. Perform Print Quality Diagnostic

1. Go to the HP Smart app or the printer settings.
2. Look for an option to run a Print Quality Report or Print Head Alignment.
3. Follow the prompts to perform these diagnostics.

3. Check Print Settings

• Make sure you are not set to print in black and white:
  1. When you go to print, check the Print dialog box.
  2. Click on Properties or Preferences and ensure that Color is selected instead of Grayscale or Black & White.

4. Clean the Printheads

• Clogged printheads can prevent color printing:
  1. Use the HP Smart app to run a printhead cleaning cycle.
  2. Follow the prompts to clean the printheads.

5. Update Drivers

• Ensure that your printer drivers are up to date:
  1. Go to Device Manager.
  2. Right-click your printer and select Update driver.

6. Check for Software Issues

• Sometimes, the application you're printing from may have specific settings that affect color printing. Test printing from a different application (e.g., Word, PDF viewer) to see if the issue persists.

7. Test with a Different Document

• Print a different document that you know contains color to see if the issue is specific to a certain file.

8. Reinstall the Cartridges

• Remove and reinstall the color cartridges to ensure they are seated correctly.

9. Reset the Printer

• Power cycle the printer by turning it off, unplugging it, waiting a minute, then plugging it back in and turning it on.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support