No ink despite putting in a black cartridge

[Jean154A]

You sent me a black cartridge nut NOT a colour.

The black print is far too faint and I have no colour.

I need both new cartridges

[Nal_NR]

Hi @Jean154A,

Welcome to the HP Support Community. 

I'd like to help!

I understand when you print from your printer the black ink is printing very faint.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried checking with a different ink cartridge?

Does the issue persist when you make a copy from your printer?

As you mentioned when you print from your printer the black ink is printing very faintly.

ry few steps are recommended below.

From the control panel, use an automated tool to clean the printhead.

   note:

To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

1.On the home screen of the printer control panel, touch the right arrow to display the second navigation screen.

2.Touch the Setup icon.

The Setup Menu displays.

3.Touch the down arrow, and then touch Tools.

4.Touch Clean Printhead. The printer cleans the printhead and then prints out a test page.

5.Evaluate the test page for print quality.

If the copy works fine uninstall the printer software from the root level and install the full-feature printer software.

In Windows, search for and open Programs and Features.

• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.

update the full-feature printer software and firmware by selecting the current OS. Click here

If you are enrolled in the instant ink program, I would need a few details. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!