cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
55
Flag Post

No setup cartridges

HP Recommended
HP Deskjet Plus 4100
macOS 10.15 Catalina

Good day 

Hope someone can help me. 

I bought a brand new printer with extra HP cartridges yesterday and as I was setting up the printer (today) it kept requesting “setup cartridges”. I failed to notice these when unboxing, and the box was already collected this morning with the rest of our trash.


I know- what an idiot.

 

Is there way that these cartridges can be purchased? Any help would be gladly appreciated. 

Kind regards. 

1 REPLY 1
HP Support Agent
HP Support Agent
17,120 17,119 1,148 1,361
Message 2 of 2
Flag Post
HP Recommended

@Nat36, Welcome to the HP Support Community!

 

To bypass the message on the printer the only option left is to perform a full reset and re-initialize the printer.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation