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‎09-23-2024 09:56 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

As usual the printer worked fine with non-HP ink cartridges until I replaced them with a new set of non-HP ink Cartridges and of course HP updated my HP printer then as you have guessed that my printer will not work!!! Also, I might add that the Cartridge Holder will not move. Be advised that I have tried all the Reset Instructions MANY TIMES to no avail ...   

Category:
1 REPLY 1

‎09-24-2024 01:48 PM

HP Recommended

Hi @dobru2,

 

Welcome to the HP Support Community

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

.
Sneha_01- HP support
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