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‎04-01-2025 01:49 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 11

Has anyone figured out how to bypass the 'Non-HP Chip Detected' error preventing the use of less expensive after market ink cartridges?

OS: Windows 11

HP Officejet Pro 8620 e-All-in-One Printer 

 

Appreciate your guidance. 

1 REPLY 1

‎04-03-2025 04:34 AM

HP Recommended

@gmc1776, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Non-HP Chip! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

HP printers are designed to be used with genuine HP ink cartridges, and the presence of a non-HP chip can cause compatibility issues, resulting in error messages such as 'Non-HP Chip Detected.' This is due to HP's dynamic security feature that ensures the printer only works with cartridges containing an original HP chip. HP does not recommend using non-HP cartridges as it cannot guarantee their quality or reliability.   

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards,

ZOEY7886
I am an HP Employee

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