Non HP ink Blocked

[WzrdOz]

Unblock non hp ink that is blocked

[Dragon-Fur]

@WzrdOz 

Welcome to the HP English Community --

Mystery printer might be one of the many HP printers that requires HP chipped cartridges.

If true, then refilled or re-manufactured, ink used in a printer that requires an HP chip must indeed have the chip.

If you are using refilled or re-manufactured cartridges, ask you ink supplier whether they are using HP chipped cartridges.

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Which Ink Can be Used in the Printer?

 HP Ink - Learn About Supplies

Calls / Provides link to:

 HP Printers - Dynamic Security Enabled Printers

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Yeah, but what about...

"Cartridge Protection" - likely found in the Printer Control Panel and present in the Embedded Web Server (EWS) connection to the printer, is used to prevent theft of ink cartridges from one printer (or fleet of printers) and then used in a different printer. 

Cartridge Protection is not meant to disable the Dynamic Security that prevents use of non-HP chipped cartridges.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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[WzrdOz]

My Printer is 8 years old 8710 all in one It is out of warranty and was purchased with no limits on brand of Ink. I have been using these non hp ink cartridges for 3 years,, This is very distressful and a Poor Decision by HP. So if I cannot use these my options are Buy a new Printer of Pay 3X as much for genuine Hp Cartridges

[Dragon-Fur]

@WzrdOz 

We rarely receive thanks for providing this type of answer --

True - it's frustrating when you believe your printer is not included in the limitation.

What to do?

Check below -- it your printer is indeed as old as you say, and it meets all the criteria outlined in the document, then the Dynamic Security does not apply -- the firmware limitation would never have been implemented.

If this is the case, that is, your printer meets the criteria for age and model, do check with your ink supplier.

Note:

Even on printers where the practice is tolerated by the printer due to age and model, there is no support for using non-HP ink.

Non-HP ink cartridge use (Firmware Update)

Updates have been released to correct issues in certain affected printers - only as listed

HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip

This document is for HP Officejet 6950, Officejet Pro 6230, 6810, 6820, 6830, 6970, 7740, 8210, 8610, 8620, 8630, 8640, 8660, 8700, X451dn/dw, X476dn/dw, X551dw, X576dw, PageWide 300, 400, and 500 printers.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"