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‎11-24-2023 07:50 AM

HP Recommended
Product: HP Color LaserJet Pro M255dw
Operating System: Microsoft Windows 10 (64-bit)

I installed non HP toner cartridges and received an error response.  Printer doesn't work, even though

included paperwork states it will.

Category:
1 REPLY 1

‎11-27-2023 02:52 AM

HP Recommended

Hi @Subsection,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Dynamic security-enabled printer. Only intended to be used with cartridges using an HP original chip. Cartridges using a non-HP chip may not work, and those that work today may not work in the future. http://www.hp.com/go/learnaboutsupplies


We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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