Non compatible cartridges

[BotswanaPeter]

I have an HP OfficeJet Pro 8210 printer which usually I put 925 cartridges in. However these are difficult to get over here. I checked the HP website and It states that I also can use the 923 en 924. But when I put in the 924 it says non compatible. 

On the printer itself in the menu I already switched of the compatible thing. I did all the reset etc etc. but still not working. Anyone thoughts? 

Thank you in advance, Peter

[Hawks_Eye]

Hi @BotswanaPeter 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

Also let me know:
Where was the printer purchased originally? 

In which region/country will the printer be used? 

We're looking forward to helping you get back up and running!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.