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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jojwillen
New member
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Message 1 of 2
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Non delivered item refund

HP Recommended
hp 8035 printer
iOS

Ordered 3 replacement ink cartridges 30 days ago. Finally received 2 and have had 3 FedX promised delivery for the third - even after 30 days. I can’t call FedX but have tried HP help line twice and was cut off both times. Have not found a HP phone number that anyone, ever answers. Have emailed HP customer service for assistance 3 times but did not get any help. No way has covid 19 delayed ink cartridge delivery this long.

 

I no longer need or want this last cartridge but how on earth do I get the cartridge refund from HP? 

Any help would be greatly appreciated as I have spent hours trying to resolve with absolutely no results.

 

Thank you

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
17,782 17,764 986 856
Message 2 of 2
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HP Recommended

@jojwillen

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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