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‎08-06-2023 08:43 AM

HP Recommended
Product: HP OfficeJet Pro 8022 All-in-One Printer
Operating System: Microsoft Windows 11

I cancelled my HP Instant ink subscription and now when I go to print I receive the following error message:

Supply issue is detected in your HP OfficeJet Pro 8022 All-in-One Printer. Replace cartridge with a HP Instant Ink original cartridge or contact support if you need help. 

The cartridges in the printer are all HP cartridges supplied through the HP Instant Ink subscription so do not understand this message and why I am not able to print.

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2 REPLIES 2

‎08-06-2023 10:19 AM

HP Recommended

Once you cancel the ink subscription all ink cartridges received within the subscription including the one in the printer will stop working, and you need to replace them with a store bought ink cartridges. 




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‎08-09-2023 03:04 AM

HP Recommended

Thanks for your reply. I have since been in touch with HP and expressed my frustration at this not being made explicitly clear prior to me completing the cancellation. If I had known prior to cancellation then I would have purchased my own cartridges. I have had to restore my HP Instant Ink subscription as I had a document I needed to print as a matter of urgency.   

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